Return & Refund
GOVERNING RETAIL LAW:
By law, a change of mind or buyer’s remorse is not a legal reason to return any purchases. We operate in the Philippines, and we are governed by its laws, not another countries' retail law or practice.
If you are unhappy with your equipment due to some malfunction or issue, please contact us within seven (7) days of receiving your order and make sure that it is returned to Splash Underwater Imaging, Inc within 14 days of noticing a problem. Product must be returned complete with the original proof of purchase, tags and packaging.
We will only accept a return if a purchase warrants a claim due to a potential manufacturing defect. In this case, we reserve the right to inspect the goods in question to verify the problem. Once confirmed, we will locally repair, adjust or recalibrate the equipment and return to you once completed.
In some rare cases, only the manufacturer can evaluate the claim where the defective product must be sent back to the country of manufacture. Usually, it will take 1-2 weeks of lead time before the product reaches the manufacturer before they can evaluate.
As a rule, we do not accept returns for any purchase especially when we are dealing with gear used in salt, fresh or chlorinated water.
All pre-ordered items cannot be cancelled or exchanged for any other item as the products are ordered specific to your needs.
We CANNOT offer you a refund of your purchase, in which case we will repair a confirmed defective item/s and return them to you when completed.
A buyer’s preference for a direct or immediate replacement is not possible without our company’s service inspection or our supplier's approval. With the latter needing more time. In this day and age, we normally process this by using photos /videos and sent to the supplier in the interest of saving time to make sure you will be able to use the product at the soonest possible time.
In the event, we do not have an available exact product as your original purchase, we may be able to offer an exchange of another item equal to or more than your original purchase where the difference will have to pay in full by the buyer.
Occasionally, as an accommodation and promotion of goodwill the company at its discretion may approve product return but will incur a 25% restocking fee that will be to the buyer’s account.
Often, a quick visit to where you purchase your gear will allow us to remedy the problem without cost to you. We are more interested to help you out and remedy the situation at the soonest possible time.
RECEIVING AN ORDER
Carefully inspect that all of your order is complete and in good order. If you suspect something damaged, please take photos of the condition it came in and send it to us by email. Notify us within 7 days of the receipt of shipment. Keep all packaging materials, cards, manuals and accessories for verification.
DAMAGE INCURRED DURING SHIPMENT
Insurance is provided when we ship our orders locally using tried and tested courier facilities such as LBC Express, FEDEX and DHL. In the event for any claims due to damaged shipment, please notify us about it immediately and we will assist in your application for claim from the courier service. Insurance claims for shipments must be directed to the courier. We simply want to make sure you get help.