Warranty & Flooding

WARRANTY:

All equipment we sell undergoes rigorous manufacturer testing including pressure testing to maximum depth and function. We also implement local testing to make sure all equipment is within specifications.

WE STRONGLY RECOMMEND TO TEST THE INTEGRITY & FUNCTION OF THE EQUIPMENT BY DOING A DRY DIVE (NO CAMERA INSTALLED) WITH THE HOUSING ON ITS FIRST DIVE.The warranty only applies to the housing and it does not include the camera / accessories.

All brand-new purchases made from Splash are covered by the manufacturer’s warranty from defects for a specified length of time, which varies by manufacturer. Please check your manuals and warranty cards for details.

In the event of a valid warranty claim, we will repair it locally and have it back working in proper condition. In rare occasions, the manufacturer may require that the equipment in question be sent back for warranty verification. Minimal freight cost may be charged to your account. We will take care of the shipping cost on the way back.

FLOODING PROBLEMS:

Manufacturer warranty covers the housing, strobes, lights or similar equipment with waterproof capability for its water resistance to a specified maximum depth and its function. IT DOES NOT COVER THE CAMERA, LENSES OR ACCESSORIES installed in the housing or vessel.

Once the equipment is returned to us, we will evaluate by inspecting that no damaged or misuse has been made on the housing & ports lips and supplied O-rings. These are crucial for us to be able to determine and report to the manufacturer the situation of the problem.

We will then install supplied O-rings (main O-ring and port O-rings where applicable) and pressure test it to check for any leaks. If no leaks occur, the assumption is that the O-rings were incorrectly installed. It is for this reason that we request each customer to do a “dry dive” (no camera installed) with the housings first dive.

Unfortunately, repair of mishandled equipment will be to the account of the buyer.

PICKLEBALL ITEMS WARRANTY:

At Splash UW Imaging, all products are sourced directly from our partner brands and are backed by their official manufacturer warranty, so you can buy with confidence.

WHAT YOU’LL NEED:

To get started, simply provide:

• Proof of purchase (receipt/invoice)
• Order and product details
• Photo or video of the issue

WHAT’S NOT COVERED:

This warranty does not cover:

• Normal wear and tear (scratches, fading, cosmetic finish, discoloration)
• Damage caused by:
  • Misuse, abuse, accidents, improper handling, or neglect
  • Improper maintenance or failure to follow care instructions
  • Overloading beyond product capacity
  • Sharp objects, impact, or external force
  • Chemical exposure or environmental factors (including chlorine, saltwater, humidity, or corrosion)
  • Battery leakage or improper battery use (if applicable)
• Water damage due to improper sealing, closure, or user error (for waterproof products)
• Unauthorized repairs, alterations, or modifications
• Use outside the intended purpose of the product
• Consumable items (apparel, accessories, and replaceable components)

CRYSTAL BLUE™ ENDURANCE SURFACE™ DISCLAIMER:

The Crystal Blue™ Endurance Surface™ with Blue Grit™ is intentionally engineered as an organic-performance surface rather than a perfectly uniform cosmetic coating. Each paddle has its own unique visual character, texture pattern, and appearance.

Slight variations in surface texture, Blue Grit™ distribution, shading, and visible surface irregularities are normal and result from the high-performance grit integration process. Lighting conditions may also affect how the Crystal Blue™ finish appears.

Surface roughness is tested to meet the validated functional surface specification. Additional printing or coating could improve visual uniformity but would reduce performance.

Cosmetic variations within the approved tolerance are not eligible for exchange or warranty. These variations are expected characteristics of the Crystal Blue™ Endurance Surface™ and should not be considered defects.

SHIPPING DAMAGE:

If your item is damaged in transit, we’ll guide you in coordinating with the courier. We recommend checking and documenting your parcel upon delivery.

HOW IT WORKS:

• Send your claim to crm.team@zephyregroup.com.ph
• Bread & Butter claims are not handled by Splash UW Imaging. Please file all warranty claims through the Bread & Butter Asia website.
• Selkirk claims are not handled by Splash UW Imaging. Please file all Selkirk warranty claims through the Selkirk Asia website.
• If needed, we’ll guide you on returning the item for inspection
• We coordinate directly with the brand for evaluation
• Once approved, we’ll assist with the resolution

PROCESSING TIME:

• Local inspection: 7–14 business days
• Brand evaluation (if required): 3–4 weeks

A SIMPLE NOTE:

We’re here to make the process as smooth as possible. As an authorized distributor/retailer, we assist every step of the way, while final warranty decisions are made by the brand. If you have any questions, our team is always ready to help.

WARRANTY COVERAGE BY BRAND: